Shipping policy

Shipping Policy

Neutrino Networks Shop ships from warehouses in the United States. Here's what to expect after you order.

Where we ship

For now we ship only to addresses in the contiguous United States (the 48 continental states and Washington, D.C.). We can't ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or outside the U.S. yet.

Processing time

We process orders within 1–2 business days (Monday–Friday, not counting U.S. holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

Most orders arrive 3–7 business days after they ship. Some items, such as larger racks and certain tools, can take longer. If your order is delayed, we'll email you.

Shipping costs

Shipping is calculated at checkout from the items in your cart. You'll see the exact cost before you pay.

Tracking

When your order ships, we'll email you a tracking number. If your order ships in more than one package, you'll get tracking for each one.

Multiple packages

Items in one order may ship separately and arrive on different days. Products usually come in the manufacturer's original packaging. You won't pay extra because your order was split.

Address accuracy

Please check your shipping address at checkout. If you spot a mistake, contact us right away. We can usually fix it if your order hasn't shipped yet.

Damaged or missing items

If a package arrives damaged or something is missing, contact us as soon as you can (ideally within 7 days of delivery) and include photos if possible. We'll help you get it sorted out.